Clear answers before we start.
Questions about projects, pricing, websites, commerce, SEO, advertising, software and ongoing support.
Ask us directly ↗Working With Us
Projects, communication, scope and how we work with businesses.
01What does Innovationia Connect do?
+
What does Innovationia Connect do?
Innovationia Connect combines digital strategy, web and e-commerce design and development, SEO, paid media and custom software development to help businesses attract customers, sell online and operate more effectively.
02Do I need to know exactly what service I need?
+
Do I need to know exactly what service I need?
No. You can start by explaining the business problem or growth objective. We can then recommend the right combination of services and technology.
03What happens after I contact you?
+
What happens after I contact you?
We first understand your business, customers, current digital setup and the outcome you want to achieve. From there we can recommend an appropriate scope and next step.
04Can we start with a smaller project?
+
Can we start with a smaller project?
Yes. Many projects can begin with a focused first phase and expand later as priorities, customer behaviour and business requirements become clearer.
Web & E-Commerce
Business websites, online stores, redesigns, payments and conversion.
01Can you build a completely new website?
+
Can you build a completely new website?
Yes. We can handle strategy, architecture, UX, visual design, development, responsive optimization, technical SEO foundations and analytics for a new website.
02Can you build an online store?
+
Can you build an online store?
Yes. We can design and develop store experiences including product structure, categories, checkout, payments, analytics and technical SEO foundations.
03Do you work with Shopify and WooCommerce?
+
Do you work with Shopify and WooCommerce?
Yes. Both can be used depending on catalogue needs, content, integrations, workflow and long-term flexibility.
04Can you integrate M-Pesa or online payments?
+
Can you integrate M-Pesa or online payments?
Where a compatible provider and integration method are available, the store can support mobile money, cards and other supported payment methods.
05Can you redesign an existing website or store?
+
Can you redesign an existing website or store?
Yes. We can review navigation, mobile experience, conversion issues, SEO, analytics and technical limitations before recommending improvements or a rebuild.
SEO & Organic Growth
Search visibility, rankings, technical SEO and ongoing optimization.
01How long does SEO take to work?
+
How long does SEO take to work?
SEO is generally a medium- to long-term channel. Timelines depend on competition, website condition, content quality, existing authority and the search terms being targeted.
02Can you guarantee first position on Google?
+
Can you guarantee first position on Google?
No legitimate SEO provider can guarantee a specific ranking position. We focus on improving technical quality, relevance, visibility, qualified traffic and meaningful business outcomes.
03Do you provide local SEO?
+
Do you provide local SEO?
Yes. Local SEO can include location-focused pages, Google Business Profile optimization, local keyword strategy and other improvements designed to strengthen local search visibility.
04Should we use SEO and Google Ads together?
+
Should we use SEO and Google Ads together?
They can work very well together. Google Ads can provide immediate visibility while SEO builds longer-term organic visibility.
Paid Media & Online Sales
Google Ads, Meta Ads, leads, online sales and conversion tracking.
01Which advertising platforms do you work with?
+
Which advertising platforms do you work with?
Campaigns can include Google Ads, Facebook, Instagram, Meta advertising, WhatsApp-focused campaigns and other relevant channels depending on your audience and objective.
02Is advertising spend included in your management fee?
+
Is advertising spend included in your management fee?
No. Advertising spend is paid separately to the advertising platforms. Our fee covers strategy, setup, monitoring, optimization, tracking and reporting.
03Can you manage campaigns that are already running?
+
Can you manage campaigns that are already running?
Yes. We can review existing campaign structure, tracking, audiences, search terms, creative and landing pages before recommending improvements.
04Do you provide conversion tracking?
+
Do you provide conversion tracking?
Yes. Depending on the campaign, tracking can include purchases, lead forms, WhatsApp actions, phone calls, checkout events and other meaningful customer actions.
Software & Apps
Web applications, portals, internal systems, integrations and MVP development.
01What type of software can you build?
+
What type of software can you build?
We can build web applications, customer portals, internal business systems, dashboards, workflow tools, MVP products, APIs, integrations and other custom digital solutions.
02Can you replace manual business processes with software?
+
Can you replace manual business processes with software?
Yes. Custom systems can automate repetitive workflows, centralize information and provide teams with dashboards or tools designed around how the business operates.
03Can software integrate with our current systems?
+
Can software integrate with our current systems?
Where the existing system provides suitable APIs or integration methods, we can connect applications with CRM platforms, payment providers, business software and other services.
04Can we start with an MVP?
+
Can we start with an MVP?
Yes. For many software products, building a focused MVP first can reduce unnecessary complexity and allow the product to improve using real user feedback.
Pricing & Support
Quotations, payment structure, custom scopes and ongoing support.
01Are the prices on your website fixed?
+
Are the prices on your website fixed?
The published prices are starting points and package guides. Final pricing depends on scope, functionality, integrations, content, timelines and project complexity.
02Can you create a custom quotation?
+
Can you create a custom quotation?
Yes. Projects that do not fit a standard package can be scoped around the actual business and technical requirements.
03Can I combine several services into one project?
+
Can I combine several services into one project?
Yes. Examples include web and e-commerce plus SEO, paid media plus landing pages, or software plus integration work.
04Do you offer ongoing support?
+
Do you offer ongoing support?
Yes. Depending on the project, ongoing services can include maintenance, SEO, paid media, conversion optimization, analytics and software development.